Luxury Casino Canada Privacy Policy

At Luxury Casino Canada, we take your privacy seriously. We are committed to protecting your personal information and providing a transparent explanation of how we collect, use, store, and protect your data. This Privacy Policy outlines our practices in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable regulations.

By accessing and using Luxury Casino’s services, you consent to the data practices described in this policy. We encourage you to review this policy regularly to stay informed about how we safeguard your personal information.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website or use our services. The information we collect includes:

a) Personal Information

  • Full name

  • Date of birth

  • Email address

  • Residential address

  • Phone number

  • Government-issued ID (for account verification)

  • Payment details (e.g., credit card, Interac, e-wallet)

  • IP address and device identifiers

  • Gaming activity and transaction history

b) Non-Personal Information

  • Browser type and version

  • Operating system

  • Referring website

  • Site usage patterns and preferences

  • Cookies and analytical tracking data

We collect this information through registration forms, deposit and withdrawal requests, live chat, and automated tracking systems.

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To create and manage your Luxury Casino account

  • To verify your identity and age (for legal compliance)

  • To process deposits, withdrawals, and bonus credits

  • To provide personalized gaming recommendations and promotional offers

  • To enhance security, detect fraud, and prevent unauthorized activity

  • To ensure legal and regulatory compliance with Canadian gambling authorities

  • To communicate with you via email, SMS, or in-app notifications

  • To improve our services, products, and user experience through analytics

3. Sharing Your Information

Luxury Casino Canada does not sell or rent your personal information to third parties. However, we may share your data with trusted service providers or legal entities in the following cases:

  • Payment processors and banking partners for handling transactions

  • Identity verification providers to comply with KYC and AML requirements

  • Game software vendors to manage and personalize your in-game experience

  • Law enforcement or regulatory bodies when required by law

  • Marketing partners or affiliates, only with your explicit consent

All third-party partners are contractually obligated to protect your data and comply with Canadian privacy standards.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your login preferences

  • Track usage and session data

  • Improve website functionality

  • Deliver targeted promotions or content

  • Conduct internal performance analysis

You can manage your cookie preferences via your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Typically, this means:

  • Account and transaction data: retained for at least 5 years after account closure (as required by financial regulations)

  • Marketing preferences: stored until you opt out

  • Inactive accounts: subject to data anonymization or deletion in accordance with applicable laws

6. Data Security

We use industry-standard security technologies and procedures to protect your personal data, including:

  • 256-bit SSL encryption

  • Secure firewall infrastructure

  • Two-factor authentication (2FA)

  • Anti-fraud monitoring tools

  • Limited access by authorised personnel only

While no system can guarantee 100% security, we continuously monitor and update our systems to prevent data breaches or unauthorized access.

7. Your Rights as a Canadian Player

As a user located in Canada, you have the right to:

  • Request access to your personal data

  • Correct or update inaccurate or incomplete data

  • Withdraw consent for specific data processing

  • Opt out of marketing communications

  • Lodge a complaint with a relevant privacy authority

To exercise any of these rights, please contact our Privacy Officer at:
[email protected]

8. Children and Underage Users

Luxury Casino does not knowingly collect data from individuals under the legal gambling age in their province or territory. If we become aware that a minor has provided us with personal data, we will immediately delete such information and close the account.

9. International Data Transfers

As part of an international gaming network, your data may be transferred to servers outside of Canada, including within the European Union or the United Kingdom. We ensure all international data transfers comply with PIPEDA and similar frameworks to maintain data protection equivalency.

10. Changes to This Policy

Luxury Casino reserves the right to update or modify this Privacy Policy at any time. If changes are material, we will notify you by email or via a prominent notice on our website.